Cancellation policy

We offer a 30-day return policy. This means you have 30 days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unworn, unused, with tags attached, and in the original packaging. You will also need your receipt or other proof of purchase.

To initiate a return, you can contact us at info@hagendo.de . Please note that returns must be sent to the following address: RSR Handel GbR, Zu Hildringhausen 17, 57462 Olpe

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.

If you have any questions regarding returns, you can contact us at any time at info@hagendo.de .

Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the problem.

Exceptions / Items not eligible for return
Certain items are not returnable, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional items or gift certificates.

Exchange
Returning the received item is the fastest way to receive the desired item. If the return is accepted, you can purchase the new item in a separate transaction.

European Union – 30-day cancellation period
Regardless of this, you have the right to cancel or return your order within 30 days without giving a reason, if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached and in its original packaging. You will also need proof of purchase or other purchase receipt.

Refunds
We will notify you as soon as we have received and inspected your return, and let you know if the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@hagendo.de .