Questions & Answers
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We offer various secure payment methods, including PayPal, credit card, Klarna (invoice & installment purchase), instant bank transfer and prepayment
If you would like to pay in advance, please use the following bank details:
Account holder: RSR Handel
Bank: Sparkasse Olpe
IBAN: DE14 6425 0049 0000170746
BIC: WELADED1OPE
Purpose: Your order number
Please transfer the amount only after receiving the order confirmation and make sure to enter your order number correctly – this way your payment can be allocated quickly.
Select your preferred payment method during the ordering process and follow the instructions.
Depending on the provider, you log in or enter your payment details directly – everything is secure and straightforward.
Yes, you can conveniently purchase from us on account.
We offer private customers the option of purchasing on account via Klarna – subject to a successful credit check by Klarna during the ordering process.
Business customers can also order on account. Please provide your full company name when ordering. An invoice will be issued after internal review and approval.
You will receive our bank details by email after completing your order.
Please include your order number in the payment reference so that we can allocate your payment.
Yes, all payments are processed via encrypted connections. We only work with established and certified payment providers.
This depends on the type of clothing and the clothing size.
For women's clothing, we generally recommend hangers with a width of 38–43 cm, and for men, 44–47 cm.
There are special smaller sizes for children.
We would be happy to advise you individually if you let us know your needs.
Simply send us your inquiry via the contact form or by email – ideally including the desired products, quantities, and, if applicable, your company name. We will provide you with a suitable, non-binding quote as quickly as possible.
To the contact form
You can easily reach us via the contact form , by email or by phone during our business hours.
Business hours
Monday - Friday 8:00 - 17:00
Customer service:
Phone: +49 (0) 2761 838833-0
WhatsApp: +49 (0) 157 32484586
Email: service@hagendo.de
We strive to respond to your inquiry within one day. During busy periods, it may take a little longer, but we guarantee to get back to you as soon as possible.
Yes, we regularly advise business clients – from retailers to hotels to interior designers.
We are also happy to support you with product selection, quantity planning or special requests.
Contact us – we look forward to your project!
For returns, please use our returns portal . You can easily log in using your order number and postal code or email address.
You will then see an overview of your order, select the desired item and automatically receive a DHL return label to print out.
Please send us a short message with your order number and photos of the damage. We will review the case as quickly as possible and arrange a replacement or refund.
You can return items within 30 days of receipt , provided the item is in unused condition.
The return is free of charge for you.
Regardless of the reason for the return, we will provide you with a DHL return label – simply via our returns portal or upon request by email.
Yes, you can also return individual items from an order via our returns portal . Simply log in, select the items, and download the DHL return label.
Returns are possible even without the original packaging, as long as the item is securely packaged. Please ensure that the goods are adequately protected during transport.
You will receive the return address after registering your return. Please do not return any items without prior consultation so we can ensure a smooth process.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can view the current status of your package there at any time.
We generally ship your order with DHL . In individual cases, we reserve the right to use alternative shipping partners—always with tracking, of course.
Delivery within Germany is usually 2–3 working days . Shipping to other European countries usually takes 3–5 working days .
In cases of high order volume or special formats, delays may occasionally occur.
Shipping is free within mainland Germany.
For shipping costs to other European countries, please see our shipping overview on the website.
Yes, you will automatically receive a tracking link via email after shipment. You can also find the current shipment status in your customer account under your order.
Orders received before 2 p.m. on weekdays are usually dispatched the same day.
Otherwise, shipping will take place on the following working day.
Please document the damage with photos and contact our customer service directly. We will review the case promptly and find a solution.
Yes, delivery to DHL Packstations is possible without any problems. Please provide your postal code and Packstation number correctly during the order process.
If you are unavailable, the delivery driver will usually leave a notice. Your parcel can then be picked up at a nearby post office or parcel station.